Welcome to Prenix Furniture – where quality meets comfort. We understand that sometimes, despite our best efforts, things may not work out as expected. Our Refund Policy is designed to ensure a seamless and fair process for both our valued customers and us.
We stand behind the craftsmanship of our furniture. If you are not completely satisfied with your purchase, you have 30 days from the date of delivery to return the item for a full refund. We believe in providing you ample time to experience the quality and aesthetics of our products in the comfort of your home.
For a return to be eligible, the item must be unused, in the same condition as received, and in its original packaging. We kindly request you to include all accessories and tags that came with the product.
Initiating a return with Prenix Furniture is hassle-free. Simply log in to your account on our website, go to the 'Order History' section, select the order containing the item you wish to return, and follow the easy steps provided. Our customer service team is also here to guide you through the process if needed.
Once we receive your returned item, our quality control team will inspect it to ensure it meets the eligibility criteria. Please allow 3-5 business days for the inspection and processing of your refund. We appreciate your patience as we strive to maintain our commitment to quality.
Refunds will be processed using the original payment method. Please note that it may take additional time for the refunded amount to reflect in your account, depending on your payment provider.
Certain items, such as customized or personalized products, may not be eligible for return unless there is a defect or damage. Please contact our customer service team for assistance in such cases.
In the rare event that you receive a damaged or defective item, please reach out to our customer service team immediately. We will arrange for a replacement or issue a refund as appropriate.
If you have any questions or concerns regarding our Refund Policy, feel free to contact our customer service team at info@prenixfurniture.com or call us at (+91) 98988 41408. We are here to assist you and ensure your experience with Prenix Furniture is nothing short of exceptional.
Thank you for choosing Prenix Furniture for your home furnishing needs. Your satisfaction is our priority.